Seat vs Consumption Arbitrage

Annualized agent cost versus the fully-loaded human seats displaced, with the conversation volume where the agent stops being cheaper.

Agent Cost / yr
$10.2K
projected annualized credits
Avoided Seat Cost / yr
$1.3M
fully-loaded human seats displaced
Net Saving / yr
$1.3M
avoided seats minus agent cost
Fleet Verdict
Agents win
8 agents modeled
Assumptions: one FTE handles 3,000 conversations per year at a fully-loaded cost of $65,000. Credits priced at the commitment rate. Annualized from a 91-day window.
Per-agent arbitrage

Net saving ranks agents by how much they beat the human alternative

AgentSeats replacedAgent cost/yrAvoided seat cost/yrNet saving/yrBreak-even convsVerdict
Incident Triage
IT
3.0$1,275$197,708$196,4341.4MAgent cheaper
Tier1 Support Agent
Service
3.0$1,883$193,537$191,654917.9KAgent cheaper
Policy QnA
HR
2.6$1,680$168,595$166,916781.1KAgent cheaper
Lead Qualifier
Sales
2.6$1,070$167,900$166,8301.2MAgent cheaper
Onboarding Helper
HR
2.3$921$150,085$149,1631.1MAgent cheaper
Access Provisioner
IT
2.2$882$140,177$139,2961MAgent cheaper
Case Deflection Bot
Service
2.1$878$138,787$137,9091MAgent cheaper
Quote Assistant
Sales
2.0$1,620$130,444$128,824484.7KAgent cheaper