Agentforce True-ROI
Past break-even: what a resolved case costs through the agent versus the human cost it avoids. Annualized from the last 91 days.
Net ROI
$291.3K
human cost avoided less agent cost
ROI Multiple
29.5x
avoided cost per $1 of agent spend
Cost / Resolved (Agent)
$0.27
vs $8.00 human
Resolved Cases
9.4K
of 14.8K conversations
Cost per resolved case
Agent unit cost against the human cost it replaces
Agent cost per resolved case$0.27
Human cost per case (assumed)$8.00
Saving per resolved case$7.73
Annualized agent cost$10,209
Annualized human cost avoided$301,530
Assumptions. Human cost per case is set at $8.00 fully loaded. Only resolved conversations count as avoided cases; loops and failures do not. Agent cost is credits consumed at annualized run-rate. Break-even alone hides the real story, which is the per-resolved-case gap.